Terms and Conditions

The terms and conditions stated below apply to all visitors and users of Kiro Home DIY Sdn Bhd. You're bound by these terms and conditions as long as you're on www.kirohomediy.com.


The Terms & Conditions content may be changed, moved or deleted at any time. Please note that Kiro Home DIY Sdn Bhd have the rights to change the Terms and Conditions content without any notice given. If there’s any violation of rules and regulations of these terms and conditions, Kiro Home DIY Sdn Bhd will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Content of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Kiro Home DIY Sdn Bhd.

Comments and Feedbacks

All comments and feedback to Kiro Home DIY Sdn Bhd will remain Kiro Home DIY Sdn Bhd's property.

Users shall agree that there will be no comment(s) submitted to www.kirohomediy.com that will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, users shall agree that there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. Users will be the only one responsible for any comments and feedback made.


Users shall agree that Kiro Home DIY Sdn Bhd may send newsletters regarding the latest news/products/promotions etc via email to the user.


Users shall agree to defend, indemnify and hold Kiro Home DIY Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own risk. Kiro Home DIY Sdn Bhd will not be related or involved to/with any such website if the user's content/product(s) got damaged or lost via the third party site.

Inaccuracy Information

From time to time, there may be information on www.kirohomediy.com that contains typographical error, inaccuracies, omissions, that may relate to the product description, pricing, availability and article content. We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please refer to our “Return and Refund Policy”.


This agreement is effective unless and until the customer or Kiro Home DIY Sdn Bhd terminate this agreement at any time. The customer may terminate this agreement at any time. However, we may also terminate the agreement with the customer without prior notice and will be denying the access of the customer who is unable to comply with the terms and conditions above.

Shipping Policy

Thank you for visiting and shopping at Kiro Home DIY Sdn Bhd. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Please expect delays in shipment during public holidays.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

West Malaysia:
If total amount is equal or less than RM180 = RM9 Shipping fee
If total amount is equal or more than RM180 = RM5 Shipping fee

East Malaysia:
If total amount is equal or less than RM180 = RM20 Shipping fee
If total amount is equal or more than RM180 = RM15 Shipping fee

The estimated delivery time is 3-5 business days. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties and Taxes

Kiro Home DIY Sdn Bhd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Kiro Home DIY Sdn Bhd is not liable for any products lost during shipping.

If you received your order damaged, please send images of the damage with the packaging to kirohome.diy@gmail.com and our customer service team will get back to you shortly. If the item is damaged despite being in safe packaging, please contact the shipment carrier to file a claim.

International Shipping Policy

We ship to the following country outside Malaysia

Country Estimated delivery time Delivery Fee (Flat Rate)
Singapore 10 days RM 40

Return & Refund Policy

Thanks for shopping at Kiro Home DIY Sdn Bhd.

If you are not entirely satisfied with your purchase, we're here to help.


You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Privacy Policy

We are committed to protecting your privacy. We do not sell or trade your personal information collected online with third parties.

The personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

• To deliver products that you have purchased from our website;
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request for;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by ipay88.
The personal information we collect may include your:
• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.


Kiro Home DIY Sdn Bhd reserves the right to change and modify the Terms of Warranty at any time without prior notice.

Warranty Eligibility

Our warranty policy only applies to specific products purchased at Kiro Home DIY Sdn Bhd.
To be eligible for our warranty, please provide proof of damage/defect of the product as well as the original purchase receipt/invoice of the product.

Kiro Home DIY Sdn Bhd reserves the right to decline any warranty claims to the following conditions:

• Kiro Home DIY Sdn Bhd has NO LIABILITY with any defect from fair wear and tear, negligence, abnormal working conditions, misuse, lack of or improper maintenance, modification or repair of the instruments by the customer themselves.
• Moisture, heat and humidity.
• Natural disaster (e.g., fire, lightning, flood etc.)
• Customer’s own mishandling, misuse and negligence of the item.
• Attempts to repair, adjust or do any modification of the item by any THIRD PARTIES other than Kiro Home DIY Sdn Bhd’s personnel.
• The original purchase receipt does not show the product's model, serial/SKU number, and date of purchase of the product.
• The serial/SKU number of the products is not complete, missing, or tempered with in any manner.

Warranty Period
Our warranty period is between 1 to 5 years, depending on the product and its warranty period specification on the Kiro Home DIY Sdn Bhd website.

The warranty period is effective starting from the date of purchase as stated in the original purchase receipt/invoice issued by Kiro Home DIY Sdn Bhd and is only valid in Malaysia and Singapore.

(P/S: The warranty period is applicable to some specified products only, not all products.)

Warranty Transportation Fee

The warranty DOES NOT include any transportation fees for our customers.

Customers should bear all the transportation fees whether overseas or locally.

In the event that the item needs to be sent back to the manufacturer for any repairs, the customer shall agree to and shall pay for all charges in full upon completion of the service and repair.

Warranty Transferability

The warranty is non-transferable and only valid for the original purchaser and none of the rights or obligations under these Terms and Conditions may be assigned or transferred.
A person who is not an applicant for the warranty shall have no rights under the contract to enforce any terms of the warranty.